Booking

Cancellation

During Hire

Damage / Loss

Refunds

Delivery / Collection

If Event Furniture Hire are Late

(1)Booking

(a) The availability of goods to any given customer cannot be guaranteed by Event Furniture Hire until a booking is confirmed.

(b) Booking is confirmed by both:

  • Cleared payment of the required deposit as minimum requirement.
  • Acceptance of Event Furniture Hire’s terms and conditions. Payment is also considered acceptance of Event Furniture Hire’s terms. These are available in numerous formats on request at any time.

(c)Cheques should be received by Event Furniture Hire at least 7 working days in advance of the event. When the cheque is cleared, your booking is confirmed.

(d)Event Furniture Hire can take no responsibility for the change of availability of the goods during the time before cleared payment.

(e)Event Furniture Hire reserves the right to decline acceptance of any payment method(s) at its own discretion. Likely examples of this are cash on collection or late requests to pay by cheque or invoice/purchase order.

(f) Quotes are valid for no more than 7 days. They may be withdrawn at any time. Only written quotes from a Event Furniture Hire representative may be honoured; telephone and other quotes and prices for services may be dismissed at our discretion.

(g) Full payment is due before delivery.

(h) All payments made by credit cards or American Express(AMEX) cards will incur a 2% surcharge

(2)Cancellation

(a)All cancellations by the hirer must be made in writing; either via email or recorded post. (It is recommended you confirm our receipt of your cancellation by telephone)

(b)For orders with a value in excess of £350.00, there is no charge if cancelled by the hirer no later than 14 days before hire start date.

(c)For orders with a value under £350.00, there is no charge if cancelled by the hirer no later than 7 days before the hire start date.

(d) For orders with a value in excess of £500.00, there is no charge if cancelled by the hirer no later than 28 days before hire start date.

(e)When orders are cancelled within the above parameters stated in 2 (c), 2 (d) and 2 (e) , a 50% charge of total order value is charged to the hirer.

(f)When any sized order is cancelled by the hirer within 48 hours of hire start date, 100% of the order value is charged to the hirer. Event Furniture Hire may, in certain circumstances refund or partially refund delivery and collection charges at our discretion.

(g)Any reduction of order value by the hirer is treated as part cancellation and the same charges apply.

(h)Event Furniture Hire reserves the right to cancel at anytime. (This would only occur in extreme circumstances, is a very rare occurrence and something we avoid at all costs.)

(3)During Hire

(a) When a Event Furniture Hire representative delivers the goods to the agreed site / address, and until a Event Furniture Hire representative collects them, the goods are the sole responsibility of the hirer. Human error and damage in transit can occur. It is the responsibility of the hirer to check the goods on arrival and ensure that they are satisfied with the quantity and quality of goods delivered whilst the delivery team is still on site.

(b)Goods should be stored in the correct way to avoid damage – it is the hirer’s responsibility to ensure they know how. (Ask us at any time.)

(c)Goods should be stored in secure, dry conditions. Negligence can result in loss and damage for which relevant charges defined by Event Furniture Hire apply.

(d)Goods should be returned in clean, dry condition or relevant charges defined by Event Furniture Hire apply.

(e)Hirers who choose to collect or return goods themselves must use vehicles suitable for this purpose including means of securing the goods safely. Event Furniture Hire reserves the right to refuse the release of hired goods to any customer without a suitable vehicle for the safe carriage of hired goods.

(f)Event Furniture Hire reserves the right to not leave goods with the hirer, if on delivery it is apparent the goods will not be kept safely or securely.

(g)Late returns of goods will incur full relevant hire fees, plus any costs in the instance where other customers are inconvenienced and/or compensated due to the hirer’s late return.

(h) The hired goods and equipment remain property of Event Furniture Hire at all times.

(4)Damages/Loss

(a)There are charges for any items hired from Event Furniture Hire that are damaged or lost, the costs of which are available on request.

(b)Loss also includes, but is not limited to other costs incurred such as loss of staff time through labour, waiting, cleaning etc, inconvenience to other customers as a result of the hirer’s failure to comply with the terms and conditions and agreed hire start end times and other relevant details.

(5)Refunds

(a)Deposit refunds are usually issued by the same means the funds are taken – if you pay by card, you will be refunded by card.

(b)We aim to process all refunds within 5 working days of the end of hire, though we cannot guarantee the time it takes to receive the money due to processing times at banks etc.

(c) The hirer should contact us if they have not received payment within 14 days of hire end, as something may have gone wrong.

(d)The same process applies to any other refund.

(6)Delivery and Collection

(a)Customers are responsible for informing Event Furniture Hire of any relevant details for loading and unloading, such as parking restrictions, tolls, stairs, distance into building and any other limitations, prior to delivery. Customers will be held responsible for any tickets or costs Event Furniture Hire incurs due to failure to inform us, or any delays that happen as a consequence of a customer’s action or inaction. Event Furniture Hire may also refuse to deliver or collect in addition to charging, due to breach of any of these guidelines.

(b) Unless otherwise stated, delivery and collection will include: -Customers choice of an approximate, guide window of time as AM (usually 9am-noon) or PM (usually noon-5pm) on Weekdays, weekends may vary. -Delivery to the street level/ground floor within reasonable access (up to 10 meters from nearest available parking point) or up to 10 metres in to a building on the ground floor. Please note this may be reduced to narrow corridors and entry points, or if loading is hazardous. -Delivery to a single point where the goods may be held safely.

(c). Upon delivery or collection a Event Furniture Hire representative may even refuse to deliver or collect on the basis of the customer not informing Event Furniture Hire of the following:

  • The taking of goods up or down any stairs, lifts or escalators. This includes both inside and outside.
  • Unfolding, setting out or folding and stacking any goods.
  • Cleaning.
  • Moving items belonging to a third party in order to gain access.
  • Specific time requirements.
  • Unscheduled waiting for access to a property for delivery or collection of goods.

(The above are not included and are available as additional services, please enquire for specific information)

(7)If Event Furniture Hire is Late

(a) Event Furniture Hire will always endeavour to arrive as scheduled and has a strong track record for being on time. This may not always be possible due to traffic, weather conditions, issues with other jobs and any other delays. For this reason, Event Furniture Hire recommends scheduling delivery to a ‘safe’ time which allows for the worst to happen and your event to function with other arrangements. Event Furniture Hire can accept no responsibility for a customer’s failure to account for this matter and will not compensate beyond the value of any monies taken for any given job.

(b) If Event Furniture Hire is at fault and in breach of its agreement with the customer, we may refund partial or whole delivery fees. This will be based on how late we are and whether the customer had allowed sufficient time as per our guidelines to account for this.